Collection: FAQs
Where Do You Ship From?
To better serve our customers, we have our own warehouse in the United States also setting up factories and warehouses in Asia. The selection of the specific warehouse for shipping will be based on factors such as inventory availability and the customer's delivery address.
Can I Know the Shipping and Delivery Time?
The shipping and delivery time depends on your destination. We will begin processing your order within 24 hours after order confirmation. Non-business day orders typically ship within 1-2 business days. The estimated shipping time for your order is typically 5-7 days.
Please note that holidays, promotional events and custom pickleball paddles may result in extended order processing times.
Do You Provide International Shipping?
Currently, we have covered 29 countries. our logistics and shipping network does not cover certain countries due to challenges such as transportation requirements, geographical conditions, policy restrictions, and other factors. We are actively expanding our shipping coverage to meet customer demands and provide comprehensive global shipping services.
Please be aware that international shipping may involve longer transit times, and customs duties and import taxes may apply, depending on your country's regulations.
Do Your Products Include Tax?
Our product prices typically include taxes. Tax rates vary by location and are subject to applicable regulations. During checkout, you will be able to view tax details and confirm the final order total, inclusive of taxes. The specific rates for customs duties and taxes can vary depending on your location. For further details of charges, please contact your local Customs office directly.
What Payment Methods Do You Accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover, etc.), PayPal, and other secure online payment methods like Apple Pay and Google Pay. You can find more details about accepted payment methods during the checkout process on our website.
Have Your Paddles Passed USA Pickleball Approved?
Bond pickleball Pioneer Neo Series and Pursuer paddles have passed USA Pickleball certification. Verify Your Paddles
What Should I Do if There is a Problem with My Order or I Need to Cancel It?
Please get in touch with our dedicated support@bondpickleball.com as soon as possible. While we will make every effort to accommodate your request, please note that changes cannot be guaranteed once the order has been shipped.
What is Your Return Policy?
We have a customer-friendly return and exchange policy designed to ensure your satisfaction. Please refer to Returns and Exchanges Policy We stand behind the quality of our products and are committed to resolving any issues promptly.
Do You Provide a Warranty?
Yes, we provide a limited lifetime warranty. For more information on our warranty policy, please refer to our Warranty Policy.
Can I Return a Customized Product if I Don't Like It?
Unfortunately, we do not accept returns or offer refunds for customized products unless there is a quality issue or error on our part. Customized products are made specifically to your specifications and can not be resold. If you encounter any problems with the quality of the customization, please contact our team support@bondpickleball.com, and we will work to resolve the issue promptly.
If you have any additional questions or require further assistance, please don't hesitate to contact our customer service team. Your satisfaction is our top priority, and we are here to make your shopping experience enjoyable and hassle-free!