Collection: Returns & Refunds
At Bondpickleball, we're committed to making sure you're satisfied with your purchase. If you are not satisfied with your purchase or encounter any problems, please review the following policies regarding returns, returns/exchanges, and refunds:
If the item you receive has quality issues or seriously affecting its usability, we will provide you with the following options:
Refunds: Issue a full refund.
Replacement: Provide with a free replacement item and bear the shipping cost.
Kindly contact us firstname.lastname@example.org
If you need to exchange an item you purchased, please contact email@example.com within 30 days of receipt of the item to arrange a return/exchange. Please ensure the item is in original, unused condition and has all original tags and packaging. Return/exchange shipping costs are at your expense and we recommend using trackable postage to ensure safe delivery.
Return the Goods
If you are not satisfied with the purchased product, you can apply for a return within 30 days after receiving the product. Customers may begin the return process by contacting us at firstname.lastname@example.org
Please ensure the item is in original, unused condition and has all original tags and packaging.
Return shipping costs are your responsibility and we recommend using trackable postage to ensure safe delivery.
Once we have received and inspected the returned item. Refunds will be processed within approximately 5 to 7 business days. Refunds will be made to the original method of payment and processing times may vary depending on your bank or payment provider.
Please note import duties/taxes and customs fees are non-refundable.
Custom or specially made items may not be returned/refunded unless there is a manufacturing defect.
We recommend reading the complete returns and exchanges policy before returning an item to ensure your return or refund request is eligible.
If you have any questions or need assistance regarding returns or exchanges, please feel free to contact our customer service team.