Rock Horse Pickleball Paddle
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Shipping Polices
Transportation Time
We will begin processing your order within 24 hours after order confirmation. Non-business day orders typically ship within 1-2 business days. The shipping time for your order is estimated to be 5-7 days. Kindly be aware that holiday periods and promotional events may result in extended order processing times.
Free Shipping
We offer free shipping. You can view shipping estimates and select the appropriate shipping option on the checkout page.
Shipping Area and Taxes
We provide shipping services for both domestic and international orders, aiming to cover a wide range of geographic areas. To ensure accurate delivery, please provide your correct shipping address and contact information during checkout.
Please note that international shipping may involve longer delivery times and additional charges. Customs duties and import taxes, imposed by your country's government, may be applicable.
Correction Address or Info
If you need to change the shipping address for a confirmed order, please contact our customer service team at your earliest convenience. If the order has not yet shipped, we will do our best to accommodate your request, but changes cannot be guaranteed.
Logistics Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status and location of your package.
You can easily track your package by using these links: 17track
Lost or damaged packages
If your order is lost or damaged in transit, please contact support@bondpickleball.com immediately. We will process and provide a solution as soon as possible.
Order Issues
Order Confirmation
You will receive a confirmation email shortly after placing your order. This confirmation will include your order number, a summary of the items purchased, and the order total. Please review your order confirmation carefully to make sure all information is accurate. If you notice any discrepancies, please contact our team immediately.
Order Changes and Cancellations
Please contact support@bondpickleball.com to modify or cancel your order before it has been shipped. Once the order has been processed and shipped, changes or cancellations may not be possible.
Order Processing Time
During normal business days, orders are typically processed within 24 hours of confirmation. During holidays and promotions, additional processing time may be required.
Confirmation of Receipt
Upon receipt of your order, please carefully inspect the package for any damage or discrepancies. If you think there is an issue with your order, please contact our customer service team within 7 days of receipt.
At Bondpickleball, we're committed to making sure you're satisfied with your purchase. If you are not satisfied with your purchase or encounter any problems, please review the following policies regarding returns, returns/exchanges, and refunds:
Quality Issues
If the item you receive has quality issues or seriously affecting its usability, we will provide you with the following options:
Refunds: Issue a full refund.
Replacement: Provide with a free replacement item and bear the shipping cost.
Kindly contact us support@bondpickleball.com
Return/Exchange
If you need to exchange an item you purchased, please contact support@bondpickleball.com within 30 days of receipt of the item to arrange a return/exchange. Please ensure the item is in original, unused condition and has all original tags and packaging. Return/exchange shipping costs are at your expense and we recommend using trackable postage to ensure safe delivery.
Return the Goods
If you are not satisfied with the purchased product, you can apply for a return within 30 days after receiving the product. Customers may begin the return process by contacting us at support@bondpickleball.com
Please ensure the item is in original, unused condition and has all original tags and packaging.
Return shipping costs are your responsibility and we recommend using trackable postage to ensure safe delivery.
Refund
Once we have received and inspected the returned item. Refunds will be processed within approximately 5 to 7 business days. Refunds will be made to the original method of payment and processing times may vary depending on your bank or payment provider.
Please note import duties/taxes and customs fees are non-refundable.
Customization Precautions
Custom or specially made items may not be returned/refunded unless there is a manufacturing defect.
We recommend reading the complete returns and exchanges policy before returning an item to ensure your return or refund request is eligible.
Contact Us
If you have any questions or need assistance regarding returns or exchanges, please feel free to contact our customer service team.
PRODUCT SPECIFICATIONS
∘ Surface: Carbon Fiber
∘ Core Material: Polymer Honeycomb
∘ Core (mm): 14
∘ Edge Guard: TPU
∘ Control: 93
∘ Power: 96
∘ Spin: 96
∘ Average Weight: 8oz
∘ Paddle Length: 16.4in
∘ Paddle Width: 7.4in
∘ Grip Type: Absorb Sweat Girp
∘ Grip Length: 5.35in
∘ Grip Circumference*: 4.25in
* May vary slight